With Ink Cartridge Online you acquire a product which is a high quality branded article suitable for the highest requirements.
In order to be able to ensure the absolute reliability of the product the manufacturers carry out the latest inspection techniques and work to modern, flexible manufacturing methods.
This applies to both compatible and original products.
All original product guarantees given by original manufacturers are reflected by us. Our compatible guarantees are second to none.
All compatible products carry the following guarantee: 24 months warranty on toner products (from date of production). 24 months quality warranty on inkjet products. Our compatible products are manufactured under the strictest controls.
The performance and reliability of our products are equivalent to or exceed those of the original product. Nevertheless, should a product prove to be defective, we will either offer a replacement or a full refund of the purchase price once the item has been returned.
Furthermore, we cannot guarantee that our ink cartridges will not damage or alter the performance of the printer or photocopier. In the unlikely event that any of our products is proven to have caused damage to a printer or photocopier, we will pay the repair costs, but only to the maximum of the current printer or copier value which ever is the cheap option.
We expect to be informed of any problem before a printer is taken for repair if it is believed that a product of ours has caused the problem. If we are not informed before a third party inspection/repair we will not accept any responsibility for it.
We exclude any consequential loss incurred by the damage of the printer or copier. If a repair is required our UK Quality Control department will decide whether the equipment should be sent to us or to a third party technician (transport cost to be met by the customer).
We reserve the right to have the equipment inspected by an independent expert. Liability for damage will not be accepted if the printer cartridge is not used according to our instructions or the instructions of the branded ink cartridge e.g canon product, brother product as stated on the supplies packaging, installed incorrectly or mishandled in any way or if the printer manual instructions are not adhered to.
